F.A.Q.

FAQ

Why is shipping so expensive? How to reduce its cost?

- We do not make money on packaging and delivery, and it costs exactly as much as the Slovenian Post (Pošta Slovenije) charges us for it. Today it is the cheapest way to deliver goods purchased in Europe.
19,75 euros is the minimum fare for a small package up to 2kg.
If the weight is exceeded, the price rises sharply (for example, for a parcel over 2kg, but less than 5kg, the price with insurance is already 35 euros), so we try to use the minimum rate for delivery.
We also always try to keep shipping costs as low as possible by bundling multiple ordered items into one package using the lightest packing materials available. The weight of the package (box and additional packaging materials) is usually around 300 g.

You can optimize the shipping cost, for example, by adding additional products to the order (so that the shipping cost is distributed among several products you purchased), or combine shipping with a friend (then the shipping cost will be distributed to your total order and you will be able to split its cost between you).

In a parcel weighing 2kg, you can usually send: 2 medium / large bags or 3 small bags.
From shoes: 2 pairs of sneakers or 3 pairs of lighter shoes (ballet flats, mules, sandals, etc.) or children's shoes usually fit into 2 kg.



On the Internet / Instagram I came across an offer for the same product cheaper than on your website. Why should I buy from you?

- We give you the best possible prices and monitor competitors' offers, trying to always give you the lowest prices.
If you find a cheaper option, contact us by email or contact numbers (WhatsApp), send a link to the competitor's offer, and it is very likely that we will be able to personally offer you a better price than our competitors. (But in this case, the ordered products will not be subject to promotional prices, discount coupons or free shipping when ordering).

In some cases, there may be dishonesty of sellers who, under the guise of original branded goods, offer low-quality fakes at a price lower than the wholesale price from the manufacturer, or goods purchased from display samples with traces of fitting / wear / burnout / fading, etc. or goods with hidden defects (defective) (and therefore discounted) or repaired / refurbished goods from among those previously returned by buyers for any reason. Such cases, unfortunately, are not uncommon in the market. And those who are chasing the lowest price on the market most often run the risk of encountering some of these options. There is always a good reason for a very low price.
But, of course, you always have the opportunity to purchase goods where you like best.

Our trading process is extremely transparent: from the moment of choosing your product, buying it in an outlet or store, packing and shipping. At any stage, you can ask for an online broadcast or show a video of the process at the current stage. We endeavor to respond to such requests promptly in all cases where technically feasible.
We provide a guarantee for already sold goods, as we work with official dealers and manufacturers of goods and are confident in their quality and after-sales support of suppliers.
We have nothing to hide: in our Instagram account you can constantly see our faces, how and where we live and work. The trust of customers is our main asset and we value it very much. And we try to justify it every day. Our reputation and good name is what we can guarantee. In other stores - you will have other guarantees of other people.
And in the end, it's always up to you to choose.


Can you sell copies or non-original (fake) goods at a lower price than the branded goods you have in your store or tell me where they can be purchased?


- We do not know anything about where fake (counterfeit) goods are sold, we do not even plan to be interested in this issue.


Police in the European Union regularly check warehouses (including our company) for counterfeit/unlicensed goods. Companies selling fakes face huge fines and criminal cases, both in the case of police checks and from customs when exporting, since all information about the product must be declared, and the sale of counterfeit (fake) goods or unlicensed copies is a serious crime. We are not going to risk our well-being and business or violate the law for the sake of selling fakes at dumping (bargain) prices.
If you are interested in such products, our store is not the right place and we will not be able to help you in such searches. We sell only original products from manufacturers or authorized dealers.



Is it possible to order from you the redemption of goods not presented on the site?


Yes, we provide such services. To do this, you need to contact us through the communication channels, indicated in the section of the site "Contacts" or Instagram account @shopin.italia.
When ordering, we would like: (ideally) a specific brand / model / article / size, or at least options for similar products of the brand of interest (or analogues).
It is also desirable to tell us the most accurate dimensions and colors of the ordered goods, as well as the expected budget of the order.

For orders up to 100 euros, we ask for 100% prepayment of the estimated order value.
For orders over 200 euros, an advance payment of 50% of the estimated order value.
This is necessary to ensure that our costs (transport and time) are covered.
You will receive the desired product at a price as close as possible or equal to the price of the outlet / store, as well as individually agreed delivery conditions. So we will cover your possible discomfort from prepayment with a material benefit that is quite tangible for you.

In the event that we are unable to fulfill the order due to our fault, we guarantee a full refund of the prepayment to your account or by providing a gift certificate of at least the amount of the prepaid amount for purchases on our website (your choice).

Is it possible to underestimate the value of goods in the customs declaration and consignment note in order to avoid customs duties?

- No. We conduct an honest and transparent business, pay all taxes and declare the full value of the goods sold when exporting.
For large orders (over 1000 euros) we can offer individual terms of purchase and delivery, discounts, splitting the parts of the order into several parcels so that the cost of each of them is below the duty-free threshold (1000 euros), but in any case, the declaration will indicate always the full value of the goods in each parcel.

Where do you buy goods?

- The main places of purchase are not a secret and we openly announce and show them on our Instagram channel:
Noventa Di Piave Designer Outlet (Italy, Venice)
Parndorf Designer Outlet (Austria, Vienna)
Salzburg Designer Outlet (Austria, Salzburg)
Roses Outlet (Zagreb, Croatia)
Seravalle Designer Outlet (Italy, Milan)
as well as a number of others in Italy, Spain and Germany


These outlets feature official brand stores. Both with goods of new collections, and with regular sales up to 70% of retail prices in ordinary stores (in fact, for which we go there).

Also, in case of finding good discounts (over 40-50%), we buy in local brand stores in the cities of Maribor (Slovenia) and Graz (Austria).
Often, there you can catch limited offers with discounts up to 90%! Naturally, such discounts will not be available for the entire range, but some product lines or sizes can be successfully redeemed. Therefore, follow our updates on the Instagram and Telegram channels, where we try to post information as quickly as possible.